Shipping, Replacement, Refund Policies:
PRE-ORDER CUSTOMERS: PLEASE NOTE, ONLY COMPLETE ORDERS WILL SHIP. IF YOU ARE ORDERING MULTIPLE ITEMS, WE WILL HOLD YOUR ORDER UNTIL ALL OF THE PRE-ORDER ITEMS ARE IN THE WAREHOUSE. YOUR CREDIT CARD WILL BE CHARGED, FOR THE ITEMS PURCHASED, ALONG WITH SHIPPING COSTS, UPON SHIPPING. UNFORTUNATELY, WE CANNOT ACCOMMODATE PARTIAL ORDER SHIPPING. IF YOU WOULD LIKE IN-STOCK ITEMS IMMEDIATELY, PLEASE PLACE SEPARATE ORDERS.
Any merchandise purchased from our site will be shipped by a third party carrier. As a result, title and risk of loss or damage for such merchandise will pass to you upon our delivery to the carrier. All missing or damaged shipments or items must be reported within 15 days of receipt, and must include photo documentation in the email submission. Damaged items will be reviewed by the support agent and, if applicable, a replacement will be issued only for damaged products and does not cover or include packaging of said products. Blemishes to packaging will not be considered as part of a damaged item. All replacements will be at the discretion of customer support.
Please be aware of the following replacement limitations:
We put a lot of resources into designing boxes that capture the essence of late 70’s and 80’s artistic design for the product(s) inside. That said, the outer box is a shipping box and is not designed for display. It is designed to protect the inner contents during the shipping process, and we fully expect it (like all shipping boxes) to be subject to wear and tear in the shipping process. We are unable to offer replacements for any damaged shipping boxes.
Playsets & Battlepacks
We cannot control slight manufacturing variations and are not able to replace based on these variations, including but not limited to minor paint flaws or modest design alterations. Blemishes to packaging will not be considered as part of a damaged figure.
We design our packaging to protect the playset accessories inside during transit to its final destination. If you choose to keep your ReKennect playsets in the boxes, we are not able to replace packaging.
T-Shirts and Other Promotional Products
We are not able to exchange sizes for t-shirts or offer replacements that were sent for promotional purposes to expand ReKennect’s brand and products. We cannot control slight manufacturing variations and are not able to replace based on these variations.
All Sales are final. ReKennect has a no return or exchange policy with the exception of special circumstances below:
- Incorrectly received items purchased from ReKennect can be returned for a full refund within 15 days of receipt of shipment.
- All returns must be in the original, factory-sealed packaging in the same condition that they were received. Products that have been opened, tampered with, played with or altered will not be eligible for return. We are unable to refund any shipping costs.
- Due to the limited nature of our products, we cannot guarantee that the item(s) will be replaced.
- In order to be eligible for a return, you must email firstname.lastname@example.org. If your shipment qualifies for a return instructions will be provided. Returns sent back without authorization will be refused.
TO PROCESS A RETURN FOLLOW THESE INSTRUCTIONS:
1) LOG INTO THE ReKennect.com, THEN GO TO MY ACCOUNT.
2) GO TO COMPLETED ORDERS, THEN CLICK RETURN ITEM(S) NEXT TO YOUR ITEM.
3) FILL OUT THE FOLLOWING ITEMS ON THE RETURN REQUEST: QUANTITY TO RETURN, RETURN REASON, RETURN ACTION, COMMENTS.
4) CLICK SUBMIT RETURN REQUEST.
*The request may take between four (4) to six (6) weeks. *
YOU SHOULD EXPECT TO RECEIVE YOUR REFUND WITHIN FOUR (4) TO SIX (6) WEEKS OF GIVING YOUR PACKAGE TO THE RETURN SHIPPER, HOWEVER, IN MANY CASES YOU WILL RECEIVE A REFUND MORE QUICKLY. THIS TIME PERIOD INCLUDES THE TRANSIT TIME FOR US TO RECEIVE YOUR RETURN FROM THE SHIPPER, THE TIME IT TAKES US TO PROCESS YOUR RETURN ONCE WE RECEIVE IT, AND THE TIME IT TAKES YOUR BANK TO PROCESS OUR REFUND REQUEST. THE PROCESS WILL OCCUR WITHIN A REASONABLE TIME.
- Seller Error: If we made a mistake, such as sending the wrong item, please contact us at email@example.com, within 15 days of receiving and we will begin processing your return and replacement at no additional cost to you. Images of incorrect product may be required, and call tags will be issued prior to the replacement shipping.
- Defective items: If you receive an item with a claimed manufacturer’s defect, you must contact us within 15 business days of receiving your order to arrange for a replacement. Images are required and all replacements are subject to our customer service discretion.
- Shipping Damage: If your purchase arrived damaged, you must contact us within 5 business days to initiate a parcel damage claim. Please email firstname.lastname@example.org with photographs of the package and damaged contents. *Please note that a minor packaging flaw that doesn’t affect the contents is not considered a defect or damage for parcel insurance or refund claims. A small bend, scuff or indentation on exterior packaging can occur at any point in the manufacturing, supply or shipping processes.
- Refused or Undeliverable Packages: Packages returned because of purchaser error or refused delivery are subject to a restocking fee of up to 30% of the purchase price. Customers are able to contact UPS to arrange alternate delivery. ReKennect is not responsible for any fees that are associated with this alternate delivery.
Replacements on sold out / archived items:
We cannot guarantee that we will have replacement parts for sold out or older archived items as replacement inventory is not always available. In the event that we do find you an acceptable replacement you may be subject to shipping charges to have the replacement part sent to you